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       STANDARD TERMS AND CONDITIONS

1. Customization & Production Time

  • All our products are 100% customized as per your design, photo, or text input.
  • Please allow 8–10 working days for the processing and crafting of your order before shipment.
  • Working days do not include weekends or public holidays.


2. Return & Refund Policy

  • As our products are made-to-order and personalized, we do not accept returns or offer refunds once the product is created.
  • Exceptions:
    • If the product is delivered broken or damaged, please provide unboxing video proof within 24 hours of delivery.
    • If the product is not delivered due to courier issues, we will reship or refund as per case verification.


3. Order Cancellation

  • Orders can only be cancelled within 24 hours of placing them.
  • After 24 hours, the customization process begins, and orders cannot be cancelled or modified.


4. Shipping & Delivery

  • We ship across India using trusted delivery partners.
  • Shipping time may vary by location, but generally takes 3–7 working days after dispatch.
  • We are not responsible for delays caused by courier partners or unforeseen circumstances like weather, strikes, etc.


5. Customer Responsibility

  • Please double-check all custom details (names, photos, spellings, etc.) before placing the order. We will not be liable for errors provided by the customer.
  • Ensure that the delivery address and contact number are correct to avoid failed deliveries.


6. Product Preview

  • For certain products, we may share a preview/mockup on request before final printing. However, delay in approval may affect dispatch time.


7. Intellectual Property

  • By uploading images or content for customization, you confirm that you have the right to use them and grant us permission to reproduce them for your order.


We truly appreciate your trust in our handmade, heartfelt gifts. If you have any concerns or questions, feel free to reach out to our support team.